Privacy policy

This Privacy Policy describes how unifclothingx.shop (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

We are committed to protecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy is intended to operate in accordance with applicable United Kingdom data protection and privacy laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (“PECR”), and the Data (Use and Access) Act 2025, as amended from time to time.

For questions concerning this Privacy Policy or the way we handle your personal information, contact:

unifclothingx.shop
Email: info@unifclothingx.shop

1. Who Is Responsible for Your Personal Information?

For personal information collected in connection with unifclothingx.shop, unifclothingx.shop acts as the controller where we determine the purposes and means by which your personal information is processed.

Our online store is hosted using Shopify. Shopify and other service providers may also process personal information in connection with providing their services to us and, in certain circumstances, may process information for their own purposes in accordance with their applicable privacy terms.

For privacy enquiries or requests relating to information controlled by us, contact:

info@unifclothingx.shop

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information:

Identity information, including your name.

Contact information, including your email address, telephone number, billing address, shipping address, and other information you provide when communicating with us.

Order and transaction information, including products purchased, order number, purchase history, returns, refunds, payment status, delivery information, and transaction details.

Payment-related information, including billing information, payment method and payment transaction information. Payment card information may be processed directly by Shopify Payments or other third-party payment providers rather than being stored directly by us.

Account information, including login details, account preferences, saved addresses, and account activity where customer accounts are available.

Device and technical information, including IP address, browser type, device type, operating system, unique device identifiers, network information, and similar technical information.

Website usage information, including pages viewed, links clicked, products viewed, search activity, referring websites, shopping activity, cart activity, and interactions with our website.

Customer service information, including messages, emails, enquiries, complaints, product reviews, return requests, and other communications you send to us.

Marketing information, including your marketing preferences, subscription status, interactions with marketing communications, and consent records where applicable.

Fraud and security information, including information used to detect, investigate, prevent, or respond to fraudulent transactions, misuse, security incidents, or unlawful activity.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form, contact us, request a return, subscribe to communications, or otherwise provide information to us.
Automatically when you visit or interact with our website through cookies, pixels, server logs, and similar technologies.
From Shopify and services integrated with our Shopify store.
From payment processors and financial service providers.
From shipping, delivery, fulfilment, and logistics providers.
From fraud prevention, security, and identity verification providers.
From analytics, advertising, and marketing providers where permitted.
From other third parties where they are legally permitted to provide information to us.

4. How We Use Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use personal information to:

Process purchases and payments.
Confirm orders.
Arrange shipping and delivery.
Provide order updates.
Manage cancellations, exchanges, returns, and refunds.
Maintain records relating to transactions.

Providing Customer Service

We use information to respond to questions, provide assistance, investigate problems, process complaints, and communicate with you about your account or orders.

Operating and Improving Our Website

We may use information to operate, maintain, analyse, troubleshoot, personalise, secure, and improve our website and services.

Preventing Fraud and Protecting Security

We may process information to detect, investigate, and prevent fraud, unauthorised transactions, security incidents, misuse, or other unlawful activities.

Legal and Regulatory Compliance

We may process and retain information where necessary to comply with applicable legal, regulatory, accounting, tax, record-keeping, court, law enforcement, or other lawful requirements.

Marketing

Where permitted by law, we may use your contact information to send information about products, promotions, offers, or other marketing communications.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe mechanism contained in the communication or by contacting info@unifclothingx.shop.

5. Lawful Bases for Processing

Under UK data protection law, we must have a valid lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Performance of a Contract

We process information where necessary to enter into or perform a contract with you, including processing your order, receiving payment, arranging delivery, processing returns, and providing customer support relating to your purchase.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate Interests

We may process information where necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests.

Legitimate interests may include:

Operating and improving our business.
Providing customer support.
Preventing fraud.
Protecting our website and systems.
Maintaining business and transaction records.
Understanding how customers use our services.
Establishing, exercising, or defending legal claims.

Consent

Where required, we rely on your consent, including for certain marketing activities, advertising technologies, cookies, and similar tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, scripts, tags, and similar technologies.

These technologies may be used to:

Keep our website functioning.
Remember shopping cart contents.
Maintain security.
Remember preferences.
Measure website performance.
Understand how visitors use our website.
Support analytics.
Provide advertising and measure marketing effectiveness where permitted.

Cookies and technologies that are strictly necessary for providing services requested by you may operate without consent where permitted by applicable law.

Where consent is legally required for non-essential cookies or similar technologies, we will seek your consent before using those technologies for the relevant purposes.

You can manage available privacy and cookie preferences through the consent controls provided on our website.

7. Shopify

Our store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store and may process personal information in connection with services such as website hosting, checkout, order processing, fraud detection, analytics, customer accounts, payments, and other Shopify services that we choose to use.

The exact ways in which Shopify processes information can depend on the Shopify services, features, and settings enabled on our store.

Where Shopify acts as our processor or service provider, it processes customer information in connection with providing services to us. Shopify may also act as an independent controller for certain services or features in accordance with its own privacy documentation.

8. Payment Processing

Payments may be processed through Shopify Payments or other payment providers available through our store.

Payment providers may collect and process information necessary to complete the transaction, prevent fraud, comply with financial regulations, and provide their payment services.

We do not require customers to send complete payment card details to us by email.

Payment providers process personal information according to their respective privacy and security practices.

9. Sharing Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide our services.

Recipients may include:

Shopify and Shopify-related service providers.
Payment processors.
Banks and financial institutions.
Shipping, fulfilment, courier, and logistics providers.
Customer support providers.
Information technology and hosting providers.
Analytics providers.
Marketing and advertising providers where permitted.
Fraud prevention and security providers.
Accountants, insurers, auditors, lawyers, and professional advisers.
Government authorities, regulators, courts, law enforcement bodies, or other parties where required or permitted by law.
Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

We aim to provide third parties only with personal information that is reasonably necessary for the applicable purpose and to use appropriate safeguards where required.

10. Advertising and Analytics

Where permitted by applicable law and according to your consent choices, we may use analytics and advertising technologies to understand website activity, measure advertising performance, improve our services, and provide advertising that may be more relevant.

Such technologies may involve the collection of information regarding your device and interaction with our website.

Where consent is required, non-essential advertising and tracking technologies will be used in accordance with the choices you make through our website's privacy or cookie controls.

11. Direct Marketing

We may send marketing communications where we have a lawful basis to do so and where applicable electronic marketing requirements have been satisfied.

You may object to or unsubscribe from direct marketing at any time.

You can:

Select the unsubscribe link included in a marketing email; or
Contact us at info@unifclothingx.shop.

You have the right to object at any time to the processing of your personal information for direct marketing purposes. If you object, we will stop using your personal information for those direct marketing purposes.

Transactional communications, such as order confirmations, shipping updates, security notifications, or messages necessary to provide your requested services, are not treated in the same way as promotional marketing communications.

12. International Transfers of Personal Information

Because we use Shopify and may use service providers operating internationally, personal information may be processed or stored in countries outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism.

Depending on the circumstances, this may include:

UK adequacy regulations.
The UK International Data Transfer Agreement.
An approved UK Addendum to standard contractual clauses.
Another legally recognised safeguard or permitted transfer mechanism.

You may contact info@unifclothingx.shop if you require further information regarding safeguards applicable to your personal information.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

When determining an appropriate retention period, we may consider:

The nature and sensitivity of the information.
The reason the information was collected.
The duration of our relationship with you.
Contractual requirements.
Accounting and tax requirements.
Fraud prevention and security requirements.
Potential or existing disputes.
Legal limitation periods.
Other applicable legal and regulatory requirements.

When information is no longer required, we may delete, anonymise, aggregate, or otherwise securely dispose of it, subject to applicable legal requirements.

14. Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no internet transmission, electronic storage system, or information security system can be guaranteed to be completely secure.

Customers should protect their passwords and account information and should not share login credentials with unauthorised persons.

If you believe your interaction with us is no longer secure, contact info@unifclothingx.shop.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

Right of Access

You may request confirmation of whether we process your personal information and request access to personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate personal information or complete information that is incomplete.

Right to Erasure

You may ask us to delete your personal information in circumstances where the legal requirements for erasure are satisfied.

The right to erasure is not absolute, and we may retain certain information where we have a lawful reason or legal obligation to do so.

Right to Restriction

You may request restriction of processing in certain circumstances.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format or request that it be transferred to another controller where legally required.

Right to Object

You have the right to object to certain processing based on legitimate interests.

We will consider an objection in accordance with applicable data protection law.

You have an absolute right to object to the processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Rights Relating to Automated Decision-Making

Where applicable data protection law provides rights concerning automated decision-making or profiling, those rights will apply to relevant processing carried out by us.

16. Exercising Your Privacy Rights

To exercise a data protection right, contact:

Email: info@unifclothingx.shop

Please clearly describe your request and provide sufficient information for us to identify the relevant account or transaction.

We may ask for reasonable information to verify your identity before fulfilling certain requests where permitted or required by law.

We will respond to valid requests in accordance with applicable legal requirements.

There is generally no charge for exercising your data protection rights. However, applicable law may permit us to charge a reasonable fee or refuse a request in limited circumstances.

17. Data Protection Complaints

If you believe we have not handled your personal information in accordance with applicable data protection law, you can make a data protection complaint directly to us.

Complaints can be submitted by email to:

info@unifclothingx.shop

Please include sufficient information for us to understand and investigate your complaint.

In accordance with applicable UK requirements, we will:

Provide a means for you to make a data protection complaint.
Acknowledge receipt of a data protection complaint within 30 days.
Take appropriate steps to investigate the complaint without undue delay.
Keep you appropriately informed about the progress of the complaint.
Inform you of the outcome of our investigation.

Making a complaint does not affect any other rights available to you.

18. Complaints to the Information Commissioner's Office

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator.

We encourage you to contact us first so that we have an opportunity to investigate and resolve your concern, but you are not required to give up any right to contact the ICO.

19. Information Required to Provide Our Services

Certain personal information is necessary for us to enter into or perform a contract with you.

For example, we generally require sufficient information to:

Identify the customer.
Process payment.
Process and fulfil an order.
Deliver goods to the correct destination.
Communicate regarding an order.
Process a cancellation, return, or refund.

If you do not provide information that is necessary to complete an order, we may not be able to process or fulfil that order.

20. Third-Party Websites and Services

Our website may contain links to websites, applications, payment services, social media platforms, or services operated by third parties.

We are not responsible for the privacy practices of independent third parties.

We encourage you to review the privacy information provided by any third-party website or service before providing personal information to that third party.

21. Social Media

If you interact with us through a social media platform, the platform may process personal information independently according to its own privacy practices.

Information you make publicly available on social media may be visible to other users.

22. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, technology, business operations, privacy practices, Shopify functionality, or applicable legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on our website and update the “Last Updated” date shown at the top of this policy.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, want to withdraw consent, object to processing, or make a data protection complaint, contact us at: