Refund policy

 

Thank you for shopping at unifclothingx.shop. We want you to be satisfied with your purchase and aim to make our return and refund process clear and straightforward.

This Return and Refund Policy applies to purchases made through unifclothingx.shop. It is intended to operate consistently with applicable UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy limits or excludes any statutory rights that cannot legally be limited or excluded.

1. Your Right to Cancel an Online Order

If you are purchasing as a consumer, you generally have the right to cancel your online purchase without giving a reason.

You must notify us of your decision to cancel within 14 days from the day you receive your goods.

If an order contains multiple items delivered separately, the cancellation period generally begins when you receive the last item included in the relevant order.

To exercise your right to cancel, contact us at:

Email: info@unifclothingx.shop

Please include your order number and clearly state that you wish to cancel and return your order.

You do not need to provide a reason for exercising your statutory cancellation right.

2. Returning Goods After Cancellation

After notifying us that you wish to cancel, you must send the goods back within 14 days of notifying us of your cancellation.

Before sending any return, please contact:

info@unifclothingx.shop

We will provide the appropriate return instructions.

Please do not send a return to an address shown on a parcel, shipping label, or packaging unless we specifically confirm that it is the correct return address.

Customers are responsible for ensuring that returned goods are properly packaged to reduce the risk of damage during transit.

We recommend keeping proof of postage or other evidence showing that the return has been sent.

3. Condition of Returned Goods

You may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning, in a similar way to how you would inspect products in a physical shop.

You are not required to leave an item completely untouched in order to exercise your statutory cancellation rights.

However, if goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may make an appropriate deduction from the refund to reflect the diminished value, where permitted by law.

Examples of excessive handling may include:

• Wearing clothing for an extended period rather than simply trying it on.

• Washing, altering, damaging, staining, or modifying an item.

• Removing or damaging parts of a product in a way that is not reasonably necessary to inspect it.

Any deduction will be reasonable and will not affect rights that cannot legally be restricted.

4. Return Shipping Costs

For returns made solely because you have changed your mind under the statutory cancellation right, you are responsible for the direct cost of returning the goods to us unless we have expressly agreed to cover those costs.

Original standard outbound delivery charges paid by you will be refunded where required by applicable law.

If you selected an enhanced or more expensive delivery method instead of the least expensive standard delivery option offered by us, we are not required to refund the additional amount paid for the upgraded delivery service.

If an item is faulty, damaged, incorrect, or not as described and you have a legal right to return it, we will not require you to bear return costs where doing so would be inconsistent with your statutory rights. Please contact us before returning such an item so that appropriate arrangements can be made.

5. Refunds

Once we receive your returned goods, we will inspect and process the return.

Where you validly exercise your statutory cancellation right, we will issue any refund due without undue delay and, where applicable, no later than 14 days after we receive the returned goods.

Where permitted by law, we may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.

The refund will normally include:

• The purchase price of the returned goods.

• The cost of the least expensive standard delivery option originally offered by us, where applicable and required by law.

Any additional amount paid for premium, express, expedited, or other upgraded delivery options is generally not refundable beyond the cost of our standard delivery service.

6. Refund Method

Refunds will normally be made using the same payment method that was used for the original transaction unless you expressly agree to another method.

You will not be charged an additional fee by us solely for receiving a refund.

Please note that after we issue a refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the refunded amount appears in your account.

Processing times outside our control may vary depending on the payment provider.

7. Faulty, Damaged, Incorrect or Misdescribed Goods

Your statutory rights apply if goods supplied by us are:

• Faulty.

• Damaged.

• Not as described.

• Not of satisfactory quality.

• Not fit for a particular purpose made known where the applicable legal requirements are met.

• Different from the product you ordered.

Please contact us as soon as possible at:

info@unifclothingx.shop

Please provide your order number and a description of the problem. Photographs may be helpful in allowing us to assess the issue quickly, although requesting photographs does not remove any statutory rights available to you.

Depending on the circumstances and applicable UK consumer law, you may be entitled to a refund, repair, replacement, price reduction, or another appropriate remedy.

8. Short-Term Right to Reject Faulty Goods

Under applicable UK consumer law, consumers may have a short-term right to reject goods that do not conform to the contract.

Where this statutory right applies, the short-term right to reject generally lasts 30 days, subject to the applicable legal rules and circumstances.

If the short-term right to reject has expired, you may still have statutory rights to request a repair or replacement and, in certain circumstances, a price reduction or final right to reject the goods.

Nothing in this policy reduces those statutory rights.

9. Damaged Items Received

If your parcel arrives damaged or the product itself has been damaged in transit, please contact us at info@unifclothingx.shop as soon as reasonably possible.

Please include:

• Your order number.

• A description of the damage.

• Photographs of the damaged product where reasonably available.

• Photographs of the packaging where reasonably available.

We will review the matter and provide an appropriate remedy in accordance with your legal rights.

Do not dispose of the product or packaging until we have advised you whether it is required for assessment.

10. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us at info@unifclothingx.shop.

We will review the order and arrange an appropriate solution.

Where the error is ours, you will not be required to pay return shipping costs in circumstances where applicable consumer law requires us to bear those costs.

11. Exceptions to the Right to Cancel

Certain products may be excluded from the statutory right to cancel where an exclusion permitted by law applies.

Examples may include:

• Goods made to your specifications or clearly personalised.

• Goods that are liable to deteriorate or expire rapidly.

• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

• Sealed audio, video, or computer software products where the seal has been broken after delivery.

• Newspapers, periodicals, or magazines, other than certain subscription arrangements.

An exclusion from the change-of-mind cancellation right does not remove your statutory rights where an item is faulty, damaged, misdescribed, or otherwise fails to comply with applicable consumer law.

12. Hygiene-Sensitive Products

For products that are sealed for genuine health protection or hygiene reasons, the right to cancel may cease after delivery if the seal is broken and the product is no longer suitable for return for health or hygiene reasons.

This exception will only be applied where legally permitted.

If a hygiene-sensitive product is faulty or not as described, your statutory rights remain unaffected.

13. Sale and Promotional Items

Purchasing an item during a sale or promotion does not remove your statutory consumer rights.

Sale and discounted goods remain covered by applicable legal rights regarding faulty, damaged, misdescribed, or non-conforming products.

Where a statutory cancellation right applies to an online purchase, the fact that the item was discounted does not by itself remove that right.

14. Exchanges

If you would like a different size, colour, or product, please contact us at info@unifclothingx.shop.

Availability of exchanges depends on stock availability and the circumstances of the return.

Where an exchange is not available, you may return the eligible item in accordance with this policy and place a new order for the preferred product.

Nothing in our exchange procedure affects your statutory rights.

15. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

info@unifclothingx.shop

Please include your order number.

We will make reasonable efforts to cancel the order before shipment. However, if the order has already been processed or dispatched, you may need to receive it and then exercise your applicable cancellation and return rights.

16. Refused or Uncollected Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a clear notice of cancellation.

To avoid delays, please contact us at info@unifclothingx.shop if you wish to cancel an order.

Where a parcel is returned to us because it was refused, unclaimed, or could not be delivered, we will handle any refund in accordance with applicable law and the circumstances of the order.

17. Return Approval and Instructions

Please contact us before returning an item so that we can provide the correct return instructions and identify your return.

Contact:

unifclothingx.shop
Email: info@unifclothingx.shop

When contacting us, please provide:

• Your order number.

• The item you wish to return.

• Whether you are exercising your cancellation right or reporting a faulty, damaged, incorrect, or misdescribed product.

• Any other information reasonably necessary for us to identify your order.

Requiring you to contact us for return instructions does not remove or reduce any statutory right to cancel or return goods.

18. Proof of Purchase

We may ask for reasonable proof that the goods were purchased from unifclothingx.shop.

Proof of purchase may include an order confirmation, receipt, transaction information, or other reasonable evidence demonstrating that the purchase was made from us.

19. Refunds for Gifts

Refunds are normally issued to the original payment method used to purchase the goods.

If an item was purchased by another person as a gift, the refund will generally be returned to the payment method used by the original purchaser unless another arrangement is agreed and legally permitted.

20. Chargebacks and Payment Disputes

If you believe there is a problem with your order, we encourage you to contact us first at info@unifclothingx.shop so that we have an opportunity to investigate and resolve the issue.

Nothing in this section restricts any legal right you may have to contact your bank, card issuer, payment provider, or other appropriate authority.

21. Statutory Rights

This Return and Refund Policy is intended to operate alongside your rights under applicable UK consumer law.

Nothing in this policy is intended to exclude, restrict, or replace rights that cannot lawfully be excluded or restricted.

Where there is any conflict between this policy and a mandatory statutory consumer right, the statutory right will apply.

22. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our practices, website, products, services, or applicable legal requirements.

The version of the policy applicable to your purchase will be considered together with the terms and statutory rights applicable at the time of your transaction.

23. Contact Us

If you have questions about a cancellation, return, refund, faulty product, or this Return and Refund Policy, please contact us:

unifclothingx.shop
Email: info@unifclothingx.shop

We will review your enquiry and aim to resolve it in accordance with this policy and applicable UK consumer protection requirements.